FAQs

Can I just walk in for consultation or do I need to make an appointment?

Yes, you will need to make an appointment in advance by calling us at 03-77333912 in order to book your consultation with our physiotherapists. You can schedule your following sessions with our receptionist as required. Walk-in clients will not be guaranteed a session for consultation as our schedule can be quite full at times.

How long does the consultation take?

Can I just walk in for consultation or do I need to make an appointment?

The consultation duration normally ranges from 45 minutes to 1 hour. The therapist will mainly assess your condition thoroughly and will advise you according to your current state.

In what attire should I be in when I come for a consultaion?

Can I just walk in for consultation or do I need to make an appointment?

What is the difference between physiotherapy and traditional chinese medicine/chiropractor?

Please dress in loose outfits as we may need you to expose certain body areas in order to assess your condition effectively. The consultation will be carried out in a private room.

What is the difference between physiotherapy and traditional chinese medicine/chiropractor?

Physiotherapists are allied health professionals who have undergone Diploma or Degree programme in Physiotherapy. We work closely with surgeons or GPs to ensure adequate treatment and to assist recovery in patients.

Does D'smart have other branches as well?

What is the difference between physiotherapy and traditional chinese medicine/chiropractor?

Where is the most convenient parking area?

Currently we have three branches in the Klang Valley including Central (TTDI), Alpha (Kota Damansara) & Galeria (Hartamas) branches.

Where is the most convenient parking area?

What is the difference between physiotherapy and traditional chinese medicine/chiropractor?

Where is the most convenient parking area?

We have reserved parking lots available for D'smart clients at Basement 1 of TTDI Plaza. Otherwise, there are usually ample parking lots at Basement 2 during non peak hours. Clients are advised to arrive early to search for parking and avoid being late for scheduled appointment.

Do I need a referral letter from a doctor before visiting the centre?

Do you offer acupuncture service to reduce muscle tension and alleviate pain?

Are the physiotherapists qualified to carry out treatment on patients?

If you are referred by a surgeon or general physician, please bring along the referral letter for us to understand better your problem. If you have not seen any doctor, you can still visit us for a consultation to get your condition assessed professionally.

Are the physiotherapists qualified to carry out treatment on patients?

Do you offer acupuncture service to reduce muscle tension and alleviate pain?

Are the physiotherapists qualified to carry out treatment on patients?

Our physiotherapists are qualified graduates from various recognised universities (Mahsa University, INTI International University, Manipal University etc).

Do you offer acupuncture service to reduce muscle tension and alleviate pain?

We offer Dry Needling treatment by certified therapist to reduce pain and tension caused by trigger points in the body. It is, however, different from Chinese acupuncture as we insert needles only on trigger points, not on meridian points.